Direct Routing is a simple and cost-effective alternative to Microsoft Calling Plans, allowing you to make calls to external landlines and mobile phones from Microsoft Teams using Infinitel’s SIP trunks. Using Infinitel’s carrier grade voice platform, Direct Routing for Microsoft Teams is a phone system in the cloud that provides all the features you expect from a traditional phone system; saving you the time and money you would spend to install and maintain and on-premises phone system.
Compatible with Microsoft 365 Business Basic, Business Standard, Business Premium, E1, E3 or E5 with the Microsoft Phone System or Business Voice licence.
Our team is on hand and ready to help you and your business. If you need help finding a solution for your business mobile phones, business internet or phone systems and want to benefit from the best customer service and expert advice in the industry, contact us today on 0333 996 0029 to begin your journey to a faster, easier and more efficient business.
Simplicity Manage one unified and consolidated audio, video, and web conferencing solution rather than several products from multiple providers. Because it’s all done over the Internet and hosted within the Infinitel cloud, Direct Routing doesn’t require you to install and maintain an on-premise phone system, saving you time, money and hassle.
Global SIP network We connect your business to the world with our SIP Trunks and Microsoft-Certified Session Border Controllers (SBCs). We guarantee the highest quality calls and global coverage with full PSTN replacement in 40+ countries and number coverage in 100+ countries. Microsoft’s Calling Plans are restricted to certain markets, currently available in only 10 countries worldwide. With Direct Routing, we provide more than 4 times the coverage, allowing your business to communicate with the rest of the world using Microsoft Teams.
Stress-free migration Whether you are already using Microsoft Teams or completely replacing your existing phone system, we ensure a smooth and seamless migration to Microsoft Teams Phone System with Direct Routing. With decades of industry experience (both domestic and global), Infinitel’s team of expert engineers and dedicated account managers are here to make your switch to Direct Routing as stress-free as possible.
Easy admin Direct Routing is a modern cloud-based telephony solution that integrates into Office 365. Transform how work gets done by unifying calling, chat, meetings, calendar, and email for an all-in-one communication solution.
Fully managed Infinitel provides a fully managed solution for Direct Routing for Microsoft Teams. The Microsoft-certified Session Border Controller (SBCs) is hosted within the Infinitel cloud and we handle all telephony services, allowing businesses to use Microsoft Teams to make and receive external calls without requiring any on-premise equipment. We provide a true 99.999% uptime SLA and 24/7 support from our dedicated support team of experienced engineers.
Cost effective Dramatically cut down on your call costs with Infinitel’s SIP Trunks. With Direct Routing, you only pay for the maximum number of concurrent calls you need, as opposed to paying for each user individually with Microsoft Calling Plans (which start from £9.10 per user per month). We offer simple and cost-effective per channel pricing; all of our pricing is clearly structured and transparent with no hidden costs.
Choose Your Own Telephone Provider Route your calls over the internet with Infinitel’s SIP Trunks. Connect Infinitel’s SIP Trunks to Microsoft Teams via Microsoft-certified Session Border Controllers (SBCs). We use Ribbon Communication’s Microsoft-Teams certified SBCs. A Direct Routing solution that includes a Ribbon SBC is fully supported by Microsoft.
Number Porting Seamlessly port your existing phone numbers to Infinitel. Easily provision new numbers in just a matter of minutes. UK geographic, non-geographic and international ranges are available in 100+ countries while full PSTN (public switched telephone network) replacement is available in 40+ countries (including full CLI, local ring back and emergency services).
As a Microsoft Silver Partner, we have a proven track record working with Microsoft products. This achievement ranks Infinitel within the top 5% of Microsoft partners worldwide.
Our partnership allows us to deliver full telephony integration for Microsoft Teams, which is delivered over Infinitel’s voice network using Direct Routing.
Make clear, reliable calls with Microsoft Teams. Teams is the hub for teamwork in Office 365 that allows users to easily chat, share files, data and conduct meetings online to improve productivity. With Direct Routing from Infinitel you can make and receive calls within Microsoft Teams without requiring Microsoft Calling Plans or on-premise equipment.
By using Infinitel’s SIP Trunks to route your calls over the internet, Direct Routing provides high quality voice services anywhere in the world, creating an even more powerful workplace productivity, collaboration and communications tool.
If your business is using Microsoft Teams, or if you are looking to replace your existing phone system, Direct Routing could be the ideal communications solution.
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Previously, external calling within Microsoft Teams was only available with Microsoft’s Calling Plans in selected markets. By using Infinitel’s SIP Trunks to route your calls over the internet, Direct Routing enables full phone system capabilities for Microsoft Teams and Office 365. A phone system in the cloud that provides all the features you expect from a traditional phone system; saving you the time and money you would spend to install and maintain and on-premises phone system.
Direct Routing from Infinitel is a fully managed, end-to-end service from a leading international voice provider. Infinitel’s global reach connects your business to the world with full PSTN replacement in 40+ countries and number coverage in 100+ countries.
Pricing is based on the number of concurrent calls needed; there is no per user cost which is common with most cloud phone systems. With Direct Routing, you only pay for the maximum number of concurrent calls that you need; helping businesses make big savings on their monthly telecommunications bills.
By using Infinitel’s SIP Trunks to route your calls over the internet, Direct Routing provides phone system capabilities for Microsoft Teams and Office 365 quickly, cost-effectively and easily.
Direct Routing from Infinitel is a fully cloud solution that allows businesses to use Microsoft Teams to make and receive external calls without requiring Microsoft Calling Plan licenses or on-premise equipment. To place and receive calls, Phone System users can use their mobile devices, a headset with a laptop or PC, or Microsoft-certified IP Phones.
We host a Microsoft-Certified Session Border Controller (SBC) which is connected to our SIP Trunks. Once connected and configured, users that have the Microsoft Phone System add-on can make and receive calls using Microsoft Teams.
Our global coverage allows organisations to maximise their Microsoft licensing investment and enable voice capabilities for Microsoft Teams. We provide full PSTN replacement including CLI, local ring back, and management of call routing to emergency services in 40+ countries and number coverage in 100+ countries.
We use Ribbon Communication’s Microsoft-Teams certified Session Border Controllers (SBCs) to deliver our Direct Routing service. Ribbon is a global software leader in intelligent and secure cloud communications and among the first vendors whose SBCs are certified to work with Direct Routing for Microsoft Teams. A Direct Routing solution that includes a Ribbon SBC is fully supported by Microsoft.
In our simplest deployment model, the Microsoft-certified SBC is hosted within the Infinitel cloud and we handle all telephony services. Infinitel’s SIP trunks are connected to Microsoft Teams via the Microsoft-certified SBC – this then routes to your Office 365 tenant and DID numbers will be allocated using PowerShell.
Once connected and configured, users that have applied the Microsoft Phone System add-on can make and receive calls to landlines and mobile phones using Microsoft Teams.
Fully Certified by Microsoft Fully Certified by My Microsoft for Direct Routing using Ribbon SBCs.
Number porting and provisioning Enjoy seamless porting of your existing phone numbers to Infinitel. Easily provision new numbers for your business with numbers available in 100+ countries.
Get the most out of your Microsoft Teams experience with Yealink’s range of SIP-based business phones.
Select the right device for each work environment: a speakerphone in the conference room, an attendant console for the receptionist or a video-enabled display phone for an executive.
Yealink offer a great range of Microsoft Teams-supported handsets which we supply, and they include:
A superb phone that brings the Teams experience and functionality from the desktop to the conference room. Delivering unmatched audio clarity, the CP960 is boosted by Yealink’s Optima HD Voice technology, making distance no matter.
Yealink CP960 Datasheet
Designed with the office worker in mind, the T56A not only features a 7-inch touch screen, but also a Teams user interface that makes collaboration easier than ever.
Yealink T56A Datasheet
Aimed at C-level and executive rooms, the T58A has all the benefits of the T56A, along with Bluetooth connectivity and USB headset connection capabilities.
Yealink T58A Datasheet
The new T55 handset is perfect for office workers, use at front desks, and common areas. It comes with a 4.3 inch touch screen, Bluetooth connectivity and USB headset compatibility – as well as being wall mountable.
Yealink T55A Datasheet“Although Microsoft offer their own Calling Plans, Travelzoo decided to use Direct Routing with Infinitel. Infinitel delivers excellent value compared with Microsoft Calling Plans and allows us to use a single provider for all our global communications. The working relationship with Infinitel and their fast response times have made a real difference to the success of this project.
Travelzoo now has a full cloud-based telephony solution, enabling our end users to make and receive external calls directly from Teams.”
– Karl Hope, Principal Network Engineer
We also supply Yealink’s range of video device solutions, which include:
Designed for executives and teleworkers, the VP59 video phone enables high quality communications for all who use it.
Yealink VP59 Datasheet
An entry level smart video conferencing endpoint designed for huddle rooms, featuring 6 beamforming microphone arrays for direct voice pickup and Yealink Noise Proof Technology. The MVC300 ensures that everyone can be heard as well as seen.
Yealink MVC300 Datasheet
Great for medium-sized meeting rooms, the MVC500 includes 5x optical camera which delivers sharp, smooth and effective video, every time.
Yealink MVC500 Datasheet
An excellent choice for large meeting rooms, the MVC800 provides a broad view of conference rooms due to its wide-angle horizontal field-of-view lens and adjustable camera.
Yealink MVC800 Datasheet
With Atmos, your Microsoft Teams calls are secured in the Atmos Cloud Network which already provides best-in-class compliance, analytics, security, QA, and PCI protection. Atmos securely captures Microsoft Teams’ communications including web, desktop (Windows and Mac), mobile applications (iOS and Android), and IP phones.
Infinitel has partnered with Anywhere365 to offer a complete, cloud-based contact centre solution for Microsoft Teams.
Anywhere365 is a cost-effective, and yet complete solution providing all advanced functionalities required by contact centres. Users have all the tools they need in a single Microsoft Teams desktop interface.
Microsoft Teams is the number one tool for team collaboration with 13 million daily users.
Teams is the hub for teamwork in Office 365. Teams brings everything together all in one place where you can chat, meet, share files, and work with business apps. If you’re already using Microsoft Teams or planning to migrate from Skype for Business, enabling voice calls with Direct Routing is the ideal solution.
From business mobile phones and phone systems to VoIP and business internet, we can help you find the right choice for your business.
As we only work with businesses, we understand the level of service and support that you need and are always there to help when you need us the most.
We only employ industry experts who know the technology and systems inside out.
For more information on Direct Routing, Microsoft Teams or any of our services, please call us today on 0333 996 0029 or email us at [email protected] and one of our specialists will be in touch shortly.
SIP (Session Initiation Protocol) trunking is a big part of how Infinitel delivers Direct Routing for Microsoft Teams. But what is SIP trunking?
Basically, it’s the technology that connects your business’s phones to the wider public phone network, using an internet connection rather than traditional analogue phone lines.
Using our very own SIP Trunking for your Direct Routing solution, Infinitel allows you to make Microsoft Teams calls on a global level using an internet connection. Compared to traditional phone lines, SIP Trunking is highly scalable, flexible and affordable.
An SBC (Session Border Controller) is a device purposely built to protect and regulate the calls you make using an internet connection. An SBC protects your connection from attack and regulates your calls to provide great quality of service and efficient routing – improving the quality and safety of your calls.
We are partnered with Ribbon and use their Microsoft-certified SBCs for our Direct Routing. They are one of only a few vendors recognised by Microsoft. This means that our Direct Routing for Microsoft Teams is fully supported by Microsoft itself.
Direct Routing allows you to make the most of the Microsoft Teams platform for your business communication. It allows you to connect globally and communicate with clients and customers worldwide using Microsoft Teams.
By using Infinitel SIP Trunks to route your calls using an internet connection, our Direct Routing solution is cost-effective, flexible and scalable. It’s all about letting Microsoft Teams become your comprehensive, one-stop business communication tool – saving you time and money, boosting efficiency and streamlining cooperation and collaboration.
It all happens on our own Infinitel network. We’ll host Ribbon’s Microsoft-certified SBCs on our network and use our own SIP Trunks to connect your Microsoft Teams account to the rest of the world. This ensures you the peace of mind that your connection is safe and protected, hosted by us.
Fully Certified by Microsoft 
Number porting and provisioning 
Contact Centres 
Full PSTN Replacement 
5 star rated