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Your solution to sending Business Text Messages

Do your employees still use consumer apps to send and receive business SMS messages? Are they giving out WhatsApp and personal contact information to chat with colleagues and customers? Not only is this very personal, unmonitored and unlogged, it is also unprofessional. With the 3CX mobile apps for iOS and Android, users can send and receive instant text messages with a designated business phone number, without giving out their personal mobile number. Incoming text messages can be assigned to queues so there’s no relying on a single agent to respond. This means that no message goes unanswered, even if an agent is out of office or on holiday – response rates will increase as will your customer service satisfaction! Answer incoming messages, send out appointment reminders, and use SMS marketing to boost business and drive customer engagement. It takes just minutes to set up in the 3CX Management Console!

Send SMS from your
business number

live chat text box
  • Send and receive SMS / MMS from the web & smartphone apps.
  • Route incoming text messages directly to queues not individuals.
  • Send promotional texts with latest offers & deals.
  • One-way SMS with alphanumeric sender ID for notifications.

Keep your personal
mobile number private

privacy icon
  • Message customers through business text, not personal apps.
  • Send text messages, links and more at no additional cost.
  • BYOD but text using a corporate number.
  • Simple to use. Save money on 3rd party services.

Check service levels with reports

service levels
  • Check agent performance with the built-in reports.
  • See longest wait time and abandoned calls.
  • Get reports on SLA and call back statistics.
  • Switchboard / wallboard for real-time monitoring of queues.

Manage messages and
increase productivity

manage business messaging
  • SMS, Facebook & Live Chat messages are centrally managed.
  • Prioritize messages in the queue. Ensure timely replies.
  • Includes reports for insights into text messaging effectiveness.
  • Match contacts to an integrated CRM for universal contact tracking.

Send SMS from your
business number

text messages
  • Send and receive SMS / MMS from the web & smartphone apps.
  • Route incoming text messages directly to queues not individuals.
  • Send promotional texts with latest offers & deals.
  • One-way SMS with alphanumeric sender ID for notifications.

That’s not all.
Discover more benefits.

  • Hosted and managed by us

  • Save up to 80% on phone bills

  • Work remotely with 3CX apps

  • App-free web conferencing

  • Live chat & call with website visitors

  • Advanced call center features & reporting

  • Answer Facebook page messages

  • Send professional business texts

Working with Infinitel

If you are looking for a 3CX Solution for your business, choose a company that specialises in 3CX, and whose network infrastructure is dedicated to delivering the highest quality service.

Infinitel is proud to be a 3CX Gold Partner. We have successfully deployed 3CX solutions to hundreds of businesses, from start-ups to some of the world’s biggest businesses. All our engineers have achieved 3CX advanced certification and our SIP trunks are also 3CX certified; following strict interoperability testing with 3CX to ensure we offer a seamless experience to customers.

Our solutions are supported 24/7 by an in-house technical team of dedicated, experienced engineers and backed by a 99.99% Service Level Agreement.

To find out more about the 3CX and how Live Chat can improve your customer communications, don’t hesitate to get in touch with our expert team here at Infinitel – we can give expert advice, guide you and find the perfect solution for your requirements. All while delivering outstanding customer service. We’re always on hand to help you find the best solution for your business. Discover why Infinitel are the people to provide you with a modern, cost-effective and efficient phone system.

We only partner with the best
providers & networks...