Experience truly seamless communications with a proven provider. We are business VoIP phone specialists with decades of experience in delivering expert solutions to businesses on a national and global scale. We have the knowledge and expertise to recommend and deliver the right solution – and we only work with businesses, so we understand exactly what level of service you need and expect.
Our team are experts in the industry with many years of experience under their belt. They know their stuff and are perfectly-placed to guide you through the process, advise you through your problems, and find a solution that’s right for you, every time. We speak in plain English so that all our customers can understand us – we understand that not everyone is an industry expert like us, so we cut the jargon where possible.
From the moment we connect your business VoIP service, you will enjoy all the reliability, resilience and quality that comes from working with a leading provider. We pride ourselves upon the proactive monitoring that takes place across the entire network. All infrastructure is designed for 99.999% uptime; all of the elements are redundant and all of the infrastructure is deployed in geographically redundant data centres.
We peer and directly interconnect with most major networks and suppliers to allow our customers to have guaranteed call quality experience. (Some of our interconnects include LINX, IXManchester, Cogent, TATA, TalkTalk, BT, M247, UKFast, LDeX, OVH, Amazon AWS and many direct peers across IX exchanges).
All customer equipment is monitored with notifications sent to engineers in the event of outages, so it’s highly likely we will know about issues before the end user – this allows us to take a very proactive approach to our clients.
Infinitel works with only the best vendors and manufacturers including Ribbon, Yealink and Fuse2. Working closely with world-class technology partners ensures we are providing our customers with reliable, high quality services which work perfectly for your business.
Our decades of experience working with leading vendors and manufacturers ensures our business VoIP specialists can deliver even the most complex challenges.
We are also one of the first providers in the market with our direct routing solution for Microsoft Teams. Replace on-premise PBX hardware with Microsoft Teams and Infinitel’s SIP Trunks. Our global coverage and international presence ensures organisations maximise their investment in Office 365/Microsoft Teams. We can provide DID numbers, local dial-in presence, and management of call routing to emergency services in hundreds of countries.
Replace your existing telephone system and utilise Microsoft Teams for business communications with Direct Routing from Infinitel.
Paired with Infinitel’s ‘Direct Routing’ service your users will get full calling capabilities in Office 365 without requiring Microsoft Calling Plan licenses or on-premise equipment. Users can make calls from any device, including IP desk phones, Microsoft Teams Rooms, PCs, Mac, and smartphones.
Direct Routing connects Infinitel’s SIP Trunks to Microsoft Teams via an SBC (Session Border Controller) enabling users make, receive, and transfer calls to and from landlines and mobile phones on the public switched telephone network (PSTN).
Infinitel works closely with Ribbon Communications, one of only a few vendors whose SBC’s are certified to work with Direct Routing for Microsoft Teams. This partnership ensures a seamless and reliable Direct Routing experience.
Infinitel also provides additional features for Microsoft Teams including call recording and a complete contact centre solution.
If your business is using Microsoft Teams, or if you are looking to replace your existing phone system, get in touch with our specialists today to guide you to the right solution for your business.
Infinitel CloudFusion is a cloud-based business VoIP phone system offering a full range of phone system features – all for one low monthly cost. CloudFusion delivers cloud-based business phone services with all the features organisations expect from a traditional phone system – plus unified communications. Such as instant messaging, mobile apps, video conferencing and more.
Traditional phone systems and PBX’s are expensive to maintain and require a large capital investment to update or replace. CloudFusion removes the costs for purchasing and maintaining your business phone system. CloudFusion provides a cost-effective, pay-as-you-grow service. Users get their phones, plug them in to the network, and are ready to start working. With the same number, CloudFusion extends the capabilities of the phone system to smartphones, tablets, Windows and Mac Clients, or even a web browser.
CloudFusion helps you take the office with you. With feature-rich apps for iOS and Android, connect smartphones and tablets to CloudFusion’s telephony, conferencing and collaboration services, providing and in-the-office experience from virtually anywhere.
CloudFusion is easily managed through a user-friendly web portal, allowing organisations to easily add, remove and update users. The scalability provided by cloud infrastructure means that you’ll only pay for what you need – and the phone system is easy to expand as your business grows. Get in touch with our specialists today to guide you to the right solution for your business.
Looking for a complete Unified Communications and Collaboration solution for your business? 3CX is a complete Unified Communications solution, suitable for businesses of all sizes. Infinitel Cloud 3CX is a fully managed, feature-rich cloud phone system to accommodate your every need; from mobility apps for iOS, Android, Mac and Windows to advanced contact features for an affordable, fixed monthly cost.
Explore the capabilities of Cloud 3CX to find out how we can boost productivity within your business. With 3CX, your users have access to a wide range of communications tools such as presence status, instant messaging, whiteboard, screen sharing and more. Give your team the tools to work together better than ever before.
Integrated Video conferencing with 3CX is straightforward, quickly allowing your team to jump into a video conference at a moment’s notice – you can quickly access video conferencing through a web browser or through the iOS/Android apps for face to face meetings to take place wherever you are.
With softphones for Mac and Windows and apps for iOS/Android, your employees can work seamlessly, whether they are in the office, on the road or working from home. Make and receive calls, view the presence of colleagues, transfer calls and more.
Integration with popular CRMs such as Salesforce and Office 365 is easy. The 3CX click2call extension also allows users to dial numbers from any website or CRM by simply clicking on the highlighted phone number.
Infinitel can take your business to the next level by converting your existing telephone line into modern and flexible SIP trunks.
SIP trunks connect your business phone system to the public switched telephone network (PSTN) and enable users to make, receive, and transfer calls to and from landlines and mobile phones over the internet via the Infinitel network. Infinitel SIP trunks are more cost-effective and more flexible compared to ISDN. SIP Trunks are also quicker to install and provide an ideal solution for businesses of all sizes, from two channels for a small office to thousands of channels for large businesses and contact centres.
Our SIP Trunks work with all the leading PBX brands: Avaya, 3CX, Cisco Mitel, Samsung, LG, Panasonic, Microsoft, Asterisk and many more.
The ISDN network will be turned off in the next few years. By converting to a modern solution now, you’ll be protecting any future investments you make within your communication network. When the ISDN network is turned off, you’ll be ready for it.
VoIP (Voice over Internet Protocol) is a modern alternative to traditional ISDN or analogue phone lines. The big difference? A business phone call made using a VoIP phone system is delivered over the internet via the Infinitel network rather than traditional phone lines.
Cloud-based business VoIP phone systems provide all the features you would expect from a traditional phone system, and many more. Businesses of all sizes are moving their business critical services such as email, ERP, and CRM to the cloud because it is more cost-effective and flexible. They are moving their phone systems to the cloud too.
Cloud-based business phone systems deliver all the features organisations expect from a traditional phone system – plus unified communications. Services such as instant messaging, mobile apps, video conferencing and more. Cloud infrastructure takes all the guess work away by offering a cost-effective, pay-as-you-grow service. It doesn’t skimp on quality or features, it won’t hurt the bottom line and it will continue to deliver innovative services year after year.
VoIP (Voice over Internet Protocol) refers to business phone calls that are made through the internet, rather than through traditional ISDN or analogue phone lines.
All services are delivered over an internet connection with no call processing on site, all equipment is hosted in secure data centres.
Therefore, you are no longer responsible for the capital expenditure and long-term operating costs for hardware, maintenance, upgrades, monitoring, service-level management and general support. This is all taken care of by us. Equipment is always maintained at the highest, most up to date specification
Throughout our network, in top-tier data centres throughout the world, we use only enterprise grade hardware to ensure our SLA is upheld 24/7. These data centres provide high-tech physical security, redundant power and cooling systems, and are SSAE 16/SAS 70 certified
Infinitel also utilises state of the art firewalls and session border controls to restrict access, ensuring only the traffic that is supposed to get through does and then only to the systems to which the traffic is intended.
You can use our VoIP phone systems with your current connectivity or you can connect to one of our full fibre connections. Our fibre leased lines are fully managed, offering 99.9999% availability 24/7/365 so that you can have the peace of mind that your mission critical tasks will be supported and your connectivity always on.
If you’re interested in using any of Infinitel’s VoIP services for your business phone system, please get in touch today. We offer Direct Routing for Microsoft Teams, CloudFusion, 3CX and SIP Trunking. Our business VoIP systems provide flexible, reliable and efficient phone calling capabilities for any business.