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Gain a competitive edge with our business VoIP services

VoIP (Voice over Internet Protocol) is an alternative to traditional phone lines. VoIP enables voice calls to be made over the internet rather than the traditional phone network, providing a business-grade solution that is cost-effective, secure and provides you with better business communications.

Our VoIP solutions include
  • SIP trunking
  • Cloud 3CX
  • CloudFusion
  • Direct Routing for Microsoft Teams

The Infinitel difference

The Infinitel difference

Experience truly seamless communications with a proven provider. We are business VoIP phone specialists with decades of experience in delivering expert solutions to businesses on a national and global scale. We have the knowledge and expertise to recommend and deliver the right solution – and we only work with businesses, so we understand exactly what level of service you need and expect. 

Our team are experts in the industry with many years of experience under their belt. They know their stuff and are perfectly-placed to guide you through the process, advise you through your problems, and find a solution that’s right for you, every time. We speak in plain English so that all our customers can understand us – we understand that not everyone is an industry expert like us, so we cut the jargon where possible.

From the moment we connect your business VoIP service, you will enjoy all the reliability, resilience and quality that comes from working with a leading provider. We pride ourselves upon the proactive monitoring that takes place across the entire network. All infrastructure is designed for 99.999% uptime; all of the elements are redundant and all of the infrastructure is deployed in geographically redundant data centres. 

We peer and directly interconnect with most major networks and suppliers to allow our customers to have guaranteed call quality experience. (Some of our interconnects include LINX, IXManchester, Cogent, TATA, TalkTalk, BT, M247, UKFast, LDeX, OVH, Amazon AWS and many direct peers across IX exchanges). 

All customer equipment is monitored with notifications sent to engineers in the event of outages, so it’s highly likely we will know about issues before the end user – this allows us to take a very proactive approach to our clients.

Trusted provider Trusted provider

A proven provider terminating millions of minutes for organisations nationally and globally.

Cost savings Cost savings

Reduce costs compared to traditional voice services.

24/7 support 24/7 support

Our solutions are supported 24/7 by an in-house technical team and backed by Service Level Agreements.

One supplier for your business voice needs One supplier for your business voice needs

Single contract with one supplier for national and international calling.

Interoperability Interoperability

Integrate legacy PBX or UC clients. For legacy systems which do not allow VoIP, Infinitel can install and manage ISDN conversion units which convert analogue calls to SIP, without affecting any aspect of the existing system.

Global reach Global reach

Our voice network provides global coverage and international presence.

“Excellent service with step by step updates. Faultless.” Mark Shevlin - Huthwaite Plumbing

Certified and trusted by leading
vendors including Microsoft

Certified and trusted by leading
vendors including Microsoft

Infinitel works with only the best vendors and manufacturers including Ribbon, Yealink and Fuse2. Working closely with world-class technology partners ensures we are providing our customers with reliable, high quality services which work perfectly for your business.

Our decades of experience working with leading vendors and manufacturers ensures our business VoIP specialists can deliver even the most complex challenges.

We are also one of the first providers in the market with our direct routing solution for Microsoft Teams. Replace on-premise PBX hardware with Microsoft Teams and Infinitel’s SIP Trunks. Our global coverage and international presence ensures organisations maximise their investment in Office 365/Microsoft Teams. We can provide DID numbers, local dial-in presence, and management of call routing to emergency services in hundreds of countries.

Solutions for national and
global organisations

Our VoIP Services:

Direct Routing For Microsoft Teams

Direct Routing For Microsoft Teams Direct Routing For Microsoft Teams

Replace your existing telephone system and utilise Microsoft Teams for business communications with Direct Routing from Infinitel.

Paired with Infinitel’s ‘Direct Routing’ service your users will get full calling capabilities in Office 365 without requiring Microsoft Calling Plan licenses or on-premise equipment. Users can make calls from any device, including IP desk phones, Microsoft Teams Rooms, PCs, Mac, and smartphones. 

Direct Routing connects Infinitel’s SIP Trunks to Microsoft Teams via an SBC (Session Border Controller) enabling users make, receive, and transfer calls to and from landlines and mobile phones on the public switched telephone network (PSTN).

Infinitel works closely with Ribbon Communications, one of only a few vendors whose SBC’s are certified to work with Direct Routing for Microsoft Teams. This partnership ensures a seamless and reliable Direct Routing experience. 

Infinitel also provides additional features for Microsoft Teams including call recording and a complete contact centre solution.

If your business is using Microsoft Teams, or if you are looking to replace your existing phone system, get in touch with our specialists today to guide you to the right solution for your business.

CloudFusion

CloudFusion CloudFusion

Infinitel CloudFusion is a cloud-based business VoIP phone system offering a full range of phone system features – all for one low monthly cost. CloudFusion delivers cloud-based business phone services with all the features organisations expect from a traditional phone system – plus unified communications. Such as instant messaging, mobile apps, video conferencing and more. 

Traditional phone systems and PBX’s are expensive to maintain and require a large capital investment to update or replace. CloudFusion removes the costs for purchasing and maintaining your business phone system. CloudFusion provides a cost-effective, pay-as-you-grow service. Users get their phones, plug them in to the network, and are ready to start working. With the same number, CloudFusion extends the capabilities of the phone system to smartphones, tablets, Windows and Mac Clients, or even a web browser. 

CloudFusion helps you take the office with you. With feature-rich apps for iOS and Android, connect smartphones and tablets to CloudFusion’s telephony, conferencing and collaboration services, providing and in-the-office experience from virtually anywhere. 

CloudFusion is easily managed through a user-friendly web portal, allowing organisations to easily add, remove and update users. The scalability provided by cloud infrastructure means that you’ll only pay for what you need – and the phone system is easy to expand as your business grows. Get in touch with our specialists today to guide you to the right solution for your business.

3CX

3CX 3CX

Looking for a complete Unified Communications and Collaboration solution for your business? 3CX is a complete Unified Communications solution, suitable for businesses of all sizes. Infinitel Cloud 3CX is a fully managed, feature-rich cloud phone system to accommodate your every need; from mobility apps for iOS, Android, Mac and Windows to advanced contact features for an affordable, fixed monthly cost. 

Explore the capabilities of Cloud 3CX to find out how we can boost productivity within your business. With 3CX, your users have access to a wide range of communications tools such as presence status, instant messaging, whiteboard, screen sharing and more. Give your team the tools to work together better than ever before. 

Integrated Video conferencing with 3CX is straightforward, quickly allowing your team to jump into a video conference at a moment’s notice – you can quickly access video conferencing through a web browser or through the iOS/Android apps for face to face meetings to take place wherever you are. 

With softphones for Mac and Windows and apps for iOS/Android, your employees can work seamlessly, whether they are in the office, on the road or working from home. Make and receive calls, view the presence of colleagues, transfer calls and more.

Integration with popular CRMs such as Salesforce and Office 365 is easy. The 3CX click2call extension also allows users to dial numbers from any website or CRM by simply clicking on the highlighted phone number.

Get in touch with our specialists today to guide you to the right solution for your business.

SIP Trunking

SIP Trunking SIP Trunking

Infinitel can take your business to the next level by converting your existing telephone line into modern and flexible SIP trunks. 

SIP trunks connect your business phone system to the public switched telephone network (PSTN) and enable users to make, receive, and transfer calls to and from landlines and mobile phones over the internet via the Infinitel network. Infinitel SIP trunks are more cost-effective and more flexible compared to ISDN.  SIP Trunks are also quicker to install and provide an ideal solution for businesses of all sizes, from two channels for a small office to thousands of channels for large businesses and contact centres. 

Our SIP Trunks work with all the leading PBX brands: Avaya, 3CX, Cisco Mitel, Samsung, LG, Panasonic, Microsoft, Asterisk and many more.

The ISDN network will be turned off in the next few years. By converting to a modern solution now, you’ll be protecting any future investments you make within your communication network. When the ISDN network is turned off, you’ll be ready for it.

What exactly is VoIP?

What exactly is VoIP?

VoIP (Voice over Internet Protocol) is a modern alternative to traditional ISDN or analogue phone lines. The big difference? A business phone call made using a VoIP phone system is delivered over the internet via the Infinitel network rather than traditional phone lines.

Cloud-based business VoIP phone systems provide all the features you would expect from a traditional phone system, and many more. Businesses of all sizes are moving their business critical services such as email, ERP, and CRM to the cloud because it is more cost-effective and flexible. They are moving their phone systems to the cloud too.  

Cloud-based business phone systems deliver all the features organisations expect from a traditional phone system – plus unified communications. Services such as instant messaging, mobile apps, video conferencing and more. Cloud infrastructure takes all the guess work away by offering a cost-effective, pay-as-you-grow service. It doesn’t skimp on quality or features, it won’t hurt the bottom line and it will continue to deliver innovative services year after year.

How does VoIP work?

How does VoIP work?

VoIP (Voice over Internet Protocol) refers to business phone calls that are made through the internet, rather than through traditional ISDN or analogue phone lines.

All services are delivered over an internet connection with no call processing on site, all equipment is hosted in secure data centres.

Therefore, you are no longer responsible for the capital expenditure and long-term operating costs for hardware, maintenance, upgrades, monitoring, service-level management and general support. This is all taken care of by us. Equipment is always maintained at the highest, most up to date specification

Throughout our network, in top-tier data centres throughout the world, we use only enterprise grade hardware to ensure our SLA is upheld 24/7. These data centres provide high-tech physical security, redundant power and cooling systems, and are SSAE 16/SAS 70 certified

Infinitel also utilises state of the art firewalls and session border controls to restrict access, ensuring only the traffic that is supposed to get through does and then only to the systems to which the traffic is intended.

Why VoIP instead of a traditional phone line?

Our VoIP phone systems come with a range of different benefits and features. When you choose to implement Direct Routing for Microsoft Teams, SIP Trunking, Cloud 3CX or CloudFusion, we believe that switching from a traditional phone line to a cloud-based VoIP phone system with Infinitel will help your business in a number of ways:

Cost reduction Cost reduction

VoIP business phone systems offer significant cost savings over traditional on-premise phone systems. Pricing is simple and affordable, and the low monthly costs per user/per channel are fixed and easy to manage. We take care of the costs for upgrades and maintenance and general support. VoIP phone systems are managed using a user-friendly web portal, therefore they don’t require dedicated systems engineers and support staff to keep your phone system up and running. VoIP business phone systems are also scalable which means that you’ll only pay for what you need – and the phone system is easy to expand as your business grows.

VoIP call costs are extremely competitive, call costs using a business VoIP system are around 50-70% lower than when using traditional ISDN or analogue telephone lines.

Flexibility Flexibility

VoIP business phone systems are designed to make users more productive wherever they need to work. In the office, at home, a hotel room, an airport or coffee shop. Business VoIP phone systems keeps users connected and makes them more responsive to co-workers and customers.

Users stay connected when on-the-go using their smartphones and tablets. The iOS and Android apps act as their business phones using the same number and providing UC features such as presence, instant messaging, conferencing and more.

Also, your system will associate your business phone number with your phone wherever you’re connected. This means that callers can always contact you through the same number, helping to maintain a professional and reliable reputation with clients and customers.

Expandability Expandability

As your business grows, you don’t want to be held back by your business phone system.

Traditional, ISDN and analogue phone lines and on-site phone systems aren’t flexible. You often have to plan and pay for future growth long before you even need it. With a cloud-based business VoIP phone system, you only pay for what you need, users can be added, moved and changed at any time. You won’t have to pay for more than what you need, and you’ll be able to add more services when needed. Infinitel’s business VoIP phone systems have the scale to support one location or one thousand; offering the same features worldwide.

Features Features

Business VoIP phone systems have all the benefits of traditional phone systems – plus unified communications. Such as instant messaging, mobile apps, video conferencing and more. At Infinitel, we provide a wide range of business VoIP phone services to accommodate your every need; from mobility apps for iOS, Android, Mac and Windows to advanced contact features and CRM integration.

Call quality & reliability Call quality & reliability

Benefit from peace of mind with Infinitel’s VoIP services. Our business VoIP phone systems provide you with the highest quality and most reliable end-to-end calling experience.

Our VoIP phone systems run on a highly diverse carrier network. All infrastructure is designed for 99.999% uptime; all of the elements are redundant and all of the infrastructure is deployed in geographically redundant data centres. We peer and directly interconnect with most major networks and suppliers to allow our customers to have guaranteed call quality experience.

Each segment of our voice platform can operate in the event of hardware or interconnect outages by virtue of the design. All customers equipment is monitored 24/7 with notifications sent to engineers in the event of outages, we will know about issues before the end user – this allows us to take a very proactive approach to our clients.

Do you have the connectivity to support a VoIP phone system?

Do you have the connectivity to support a VoIP phone system?

You can use our VoIP phone systems with your current connectivity or you can connect to one of our full fibre connections. Our fibre leased lines are fully managed, offering 99.9999% availability 24/7/365 so that you can have the peace of mind that your mission critical tasks will be supported and your connectivity always on.

Take your business to the next level

If you’re interested in using any of Infinitel’s VoIP services for your business phone system, please get in touch today.  We offer Direct Routing for Microsoft Teams, CloudFusion, 3CX and SIP Trunking. Our business VoIP systems provide flexible, reliable and efficient phone calling capabilities for any business. 

Contact us today!

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