With the widespread deployment of Microsoft Teams as a complete voice solution, insights into productivity levels are key for organisations to view performance and deliver the highest levels of customer satisfaction. Clobba is a unified communications reporting and analytics solution for Microsoft Teams Calling Plans and Direct Routing, providing detailed insights in to Teams usage and employee productivity. The information is presented as daily reports, real-time dashboards, and summary screens showing call queue, auto attendant and agent performance, all of which is fully customisable.
Clobba is delivered as a managed service from Infinitel’s Cloud. If you would like to try it for yourself, Clobba is available on a completely free-of-charge 14-day trial.
“I would recommend Infinitel to any business looking to adopt Microsoft Teams Direct Routing.
Infinitel has implemented Direct Routing for Cloudbox, allowing our users to make and receive external voice calls using Microsoft Teams. Infinitel also provides additional functionality including call recording and call reporting which is not available with Microsoft calling plans.
Infinitel is a partner that we trust and is always there to support us, they are extremely responsive to any queries we have. I’m sure any other business will have a similarly positive experience.”
– Nick Goodenough, Director