With 1.82 billion daily active users, having a Facebook business page makes it easier for potential customers to discover and contact you, and that’s why more than 200 million businesses use Facebook Business Pages.
More than half of customers prefer to get in touch with an organisation using live chat, and almost half also expect to be able to use live chat on your website, particularly on mobile devices. Facebook Messenger is one of the most important platforms with over 20 billion messages shared between customers and businesses every month. This all goes to show that messaging is now a preferred way to contact businesses, with the vast majority of customers choosing to message rather than call or email.
With a 3CX phone system, you benefit from a complete communications platform, which provides a simple, flexible and affordable solution to call, video and live chat. 3CX is compatible with popular IP Phones including Yealink and also includes remote-friendly smartphone and browser apps, allowing your team to work from anywhere with an internet connection. It’s easy to use, easy to manage, and incredibly cost-effective. It’s also easy to integrate with live chat on your website, business text messaging and Facebook Messenger. 3CX keeps all your communication on a single platform.