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In a world where customers prefer to chat in real-time, 3CX Live Chat allows your website visitors to chat and call your business with a single click.

By integrating live chat with 3CX, website visitors can chat with agents in real time, with the ability to seamlessly switch to a voice or video call in one click. That same agent can answer immediately from their 3CX Web Client, Windows Desktop App or Smartphone app.

This also means that your team can use one management console to help customers and answer incoming customer queries from multiple channels at the same time, without needing to switch between more than app or paying additional cost for multiple systems. 3CX provides an end-to-end solution for business text messages, business phone calls, and messaging capabilities, including Facebook Messenger and live chat on your website; meaning you can carry out a whole range of business communications from a single platform. Not only does this make life easier for your users, but it also saves them a considerable amount of time, making it easier to respond to customer enquiries more quickly and continue to deliver excellent customer service.

Get in Touch

Our team is on hand and ready to help you and your business. If you need help finding a solution for your business mobile phones, business internet, or phone systems and want to benefit from the best customer service and expert advice in the industry, contact us today on 0333 996 0029 to begin your journey to a faster, easier, and more efficient business.

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    Live Chat Messages

    Answer Live Chat messages from 3CX

    You can save time, improve customer satisfaction, and increase conversions with 3CX’s Live Chat integration. Customer communication is simple; messages are delivered instantly to the Web Client, Windows Desktop app and Smartphone apps, allowing agents to answer, transfer, and handle customer contacts from the same platform they use for all other communication.

    Connect website visitors to your customer service or sales team, improving customer satisfaction and converting new visitors into new leads! If a query becomes too hard to handle over chat, website visitors can switch to a live call or video call in a single click – with no dialling of phone numbers. The plugin is free, the calls and chats are free – all you need is 3CX Phone System.

    How Can Your Businesses Benefit from 3CX Live Chat?

    3CX is a complete omnichannel, cloud-based business phone system that allows your employees to work productively from anywhere with an internet connection. With 3CX’s Live Chat, Facebook Messenger integration and business text messaging, it provides an all-in-one communications platform, providing a seamless experience for your customers and employees. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. With Live Chat, you are able to see all of your enquiries in one place, and improve not just the quality of customer care that you’re able to offer, but also boost sales.

    3CX Live Chat offers you a range of advanced features and benefits:

    One end-to-end solution for business text messages, business phone calls, and messaging capabilities, including Facebook Messenger and live chat on your website; meaning you can carry out a whole range of business communications from a single platform. This also means that your team can use one management console to help customers and answer incoming customer queries from multiple channels at the same time, without needing to switch between more than app or paying additional cost for multiple systems. Not only does this make life easier for your users, but it also saves them a considerable amount of time, making it easier to respond to customer enquiries more quickly and continue to deliver excellent customer service.

    instant live chat text box

    Instant Live Call

    Some customer problems or queries are best resolved via voice. The minimised chat bubble now presents a “Call us” option right at the start of the customer journey. This is ideal for website visitors who want to get right in and talk with an agent.

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    Track Chat Visits via Google Analytics

    Using Google Analytics, you can now track and report your website visitors’ interactions helping improve conversion rates. Websites already set up to use Google Analytics can now track information such as:

    • Visitor interaction with the chat bubble & greeting message
    • Chat sessions
    • Successful delivery of offline messages.

    live chat text box

    Live Chat Plugin Supports any CMS

    Install live chat on your WordPress website with the new updated plugin. Now you can offer an updated modern layout, with the added benefit of reducing your memory usage per page. If you don’t have WordPress you can use the easy online wizard to generate a code snippet for any CMS. Including Drupal, Joomla, Squarespace, Weebly & Wix!

    Chat Theme Selector

    Customize your chat box

    Now you can have the live chat box match your website’s colour scheme. Choose from one of the pre-set themes or customize your own by selecting the base, buttons and chat colours.

    Offsite CDN

    Support for offsite CDN

    The code generator now includes an option to use CDN for live chat code. This hosts your live chat on 3CX’s CDN in order to optimize loading performance on your website, which in most cases will result in drastic performance improvements. It also reduces overall configuration and allows for much easier deployment, as there’s no need to upload the code to your website.

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    30 Seconds Installation

    3CX’s live chat plugin is quick and easy to install and configure and instantly gives you the ability to chat directly with website visitors in real-time. The user-friendly setup wizard makes installation simple and our team of experts are here to guide you through the whole process.  Allowing you to focus on lowering your average response time, improving customer satisfaction, turning visitors into leads, and making more sales.

    Customer Success Story

    “Our business transferred all our telephone and broadband services over to Infinitel in Feb 2020 just as the COVID-19 pandemic started. This proved to be a great move as we had the systems in place to work remotely and could still run the business from our homes. I cannot fault the service from each individual team member at Infinitel as nothing is an issue to them. A highly recommended and reputable company, you’d be hard tasked to find anyone better to look after your phone systems and keep you online!”

    Mike Lawrenson

    Managing Director @ Keysec 24

    keysec testimonial

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    Working with Infinitel

    If you are looking for a 3CX Solution for your business, choose a company that specialises in 3CX, and whose network infrastructure is dedicated to delivering the highest quality service.

    Infinitel is proud to be a 3CX Gold Partner. We have successfully deployed 3CX solutions to hundreds of businesses, from start-ups to some of the world’s biggest businesses. All our engineers have achieved 3CX advanced certification and our SIP trunks are also 3CX certified; following strict interoperability testing with 3CX to ensure we offer a seamless experience to customers.

    Our solutions are supported 24/7 by an in-house technical team of dedicated, experienced engineers and backed by a 99.99% Service Level Agreement.

    To find out more about the 3CX and how Live Chat can improve your customer communications, don’t hesitate to get in touch with our expert team here at Infinitel – we can give expert advice, guide you and find the perfect solution for your requirements. All while delivering outstanding customer service. We’re always on hand to help you find the best solution for your business. Discover why Infinitel are the people to provide you with a modern, cost-effective and efficient phone system.

    Take your business to the next level with a 3CX business phone system

    Our experienced team of industry professionals are ready to guide you towards a better phone system. Call us on 03339960029 or contact us online to find out more about how 3CX will save you time, money, and hassle.

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