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microsoft integration system

3CX natively supports Microsoft Teams offering a cost-effective alternative to Microsoft Calling Plans. With the Microsoft Teams Phone System integration, keep 3CX in the background offering all of the features such as call queues, digital receptionists and reporting etc, but link it to your Microsoft 365 tenant and use Teams as the ‘softphone’ client, or the ‘front end’ to make and receive calls.

3CX provides a seamless unified calling experience both for 3CX users dialling Teams users and for Teams users who can dial out through an interface they are already familiar with. More importantly, admins can benefit from a full-featured phone system including contact centre features such as advanced call queues, reporting, call routing, and more.

Get in Touch

Our team is on hand and ready to help you and your business. If you need help finding a solution for your business mobile phones, business internet, or phone systems and want to benefit from the best customer service and expert advice in the industry, contact us today on 0333 996 0029 to begin your journey to a faster, easier, and more efficient business.


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    Save On

    Save on Microsoft Calling Plans

    A cost-effective alternative to Microsoft Calling Plans, allowing you to make calls to external landlines and mobile phones from Microsoft Teams using Infinitel’s 3CX SIP trunks. Compatible with Microsoft 365 Business Basic, Business Standard, Business Premium, E1, E3 or E5 with the Microsoft Phone System or Business Voice license.

    Power Up

    Power up your Teams Phone System

    Microsoft Teams has been absolutely pivotal in the way businesses have adapted to cater for the home working environment. Thousands of organisations have now adopted Microsoft Teams Phone System. However, Teams Phone System is not as feature-rich as many phone systems.

    The solution, keep 3CX in the background offering all of the fancy features like call queues, digital receptionists and reporting etc, but link it to your Microsoft 365 tenant and use Teams as the ‘softphone’ client, or the ‘front end’ to make and receive calls.

    • Easy configuration of call queues and routing
    • Leverage ring groups and paging functionality
    • Create IVR auto attendants
    • Evaluate agent performance with call reporting and call recording

    IP Phone

    Use any IP Phone

    No Teams compatible handsets required. This is good news for businesses because it means you do not have to buy new phones to migrate to Teams. Protect your investment and use virtually any SIP phone. 

    Cross Platform

    Cross-Platform Presence

    Link your 3CX profile status to Microsoft Teams presence. This will allow users working predominantly in the Teams app to set the 3CX forwarding rules from their Teams application. Additionally, 3CX knows if a Teams user calls another Teams user or if they have just entered a Teams meeting. This will indicate to all 3CX users that that user is currently in a call and the correct forwarding will be applied. The same will apply in reverse. i.e. When a Teams user picks up a call from an IP phone connected to 3CX, users in Microsoft will be informed that that user is on a call.

    Customer Success Story

    “Great service, very responsive help, very stable system – I can’t ask for more.”

    Matt Connatty

    IT Director @ testimonial

    3CX gold partner certificate

    Working with Infinitel

    If you are looking for a 3CX Solution for your business, choose a company that specialises in 3CX, and whose network infrastructure is dedicated to delivering the highest quality service.

    Infinitel is proud to be a 3CX Gold Partner. We have successfully deployed 3CX solutions to hundreds of businesses, from start-ups to some of the world’s biggest businesses. All our engineers have achieved 3CX advanced certification and our SIP trunks are also 3CX certified; following strict interoperability testing with 3CX to ensure we offer a seamless experience to customers.

    Our solutions are supported 24/7 by an in-house technical team of dedicated, experienced engineers and backed by a 99.99% Service Level Agreement.

    To find out more about how 3CX and Microsoft Teams Phone system integration can improve your customer communications, don’t hesitate to get in touch with our expert team here at Infinitel – we can give expert advice, guide you and find the perfect solution for your requirements. All while delivering outstanding customer service. We’re always on hand to help you find the best solution for your business. Discover why Infinitel are the people to provide you with a modern, cost-effective and efficient phone system.

    Take your business to the next level with a 3CX business phone system

    Our experienced team of industry professionals are ready to guide you towards a better phone system. Call us on 03339960029 or contact us online to find out more about how 3CX will save you time, money, and hassle.

    Contact us today!

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