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Microsoft Teams Call Recording & AI Analytics

Atmos is the only cloud-native compliance call recording solution which seamlessly integrates directly with Microsoft Teams to deliver award-winning compliance call recording, AI-powered voice analytics, quality assurance, and agent evaluation tools to businesses of any size. With no on-device software or on-premise hardware required, Atmos securely captures Microsoft Teams’ communications including web, desktop (Windows and Mac), mobile applications (iOS and Android), and IP phones. Designed to support global regulatory compliance for any industry, Atmos meets GDPR, MiFID II, HIPAA, Dodd-Frank, PCI-DSS, and many other compliance regulations.

Call Recording Quality Assurance Analytics & AI

Atmos integrates directly with Microsoft Teams to bring award-winning compliance call recording, quality assurance, agent evaluation, and AI analytics to enterprises of any scale. Atmos securely captures Microsoft Teams’ communications including web, desktop (Windows and Mac), mobile applications (iOS and Android), and desktop phones.

Atmos’ Unique Solutions for Microsoft Teams

  • Atmos is the only Azure-based, Cloud-native compliance call recording technology directly integrated with Microsoft Teams.
  • Our Microsoft Teams integration does not require additional on-device software or on-premise hardware.
  • Your data is securely stored in the Atmos Cloud Network to provide a seamless Microsoft Teams integration.
  • Atmos is offered as an easily scalable subscription-based (SaaS) model with highly flexible terms.

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Atmos’ Unique Solutions for Microsoft Teams
Atmos’ Unique Solutions for Microsoft Teams

As the remote workforce grows, compliance issues are on the rise. With Atmos, your Microsoft Teams calls are secured in the Atmos Cloud Network which already provides best-in-class compliance, analytics, security, QA, and PCI protection. The Atmos platform is no longer tethered to your enterprise but rather unlocked to record any required Teams-enabled device whether soft client, desktop phone, or mobile device.

Automatic Call Capture
Automatic Call Capture

Atmos securely captures and records all Microsoft
Teams audio (inbound and outbound) directly
from your service provider.

QA and Analytics From Anywhere
QA and Analytics From Anywhere

Your Microsoft Teams call recordings are available for playback, download, and secure sharing from any internet-capable device, allowing agents and supervisors to share a single web-based interface.

Atmos Protects Your
Customers and Your Business
Atmos Protects Your Customers and Your Business

Microsoft Teams has vastly increased the size of the remote workforce which has spurred the need for increased security against data theft. The Atmos Call Network uses a true Cloud security infrastructure, not virtual machines. With our
network’s global redundancy and 256-Bit encryption (unique to each call), your agents can safely conduct business as usual from their Teams-enabled devices.

Atmos’ Unique Solutions for Microsoft Teams

  • Automatic call capture through direct Microsoft Teams integration
  • Secure and seamless storage of call data on the Atmos Call Network
  • Delivers award-winning analytics, QA, compliance, and emotive detection features
  • Meets GDPR, MiFID II, HIPAA, Dodd-Frank, PCI-DSS, and many other compliance regulations
  • Atmos is hosted across 40+ global data centers, ensuring compliance with data sovereignty regulations.
  • Scalable, flexible, subscription-based Software as a Service (SaaS)

Maximise your Microsoft Teams phone system

Add enhanced features with Infinitel’s Direct Routing for Microsoft Teams platform

Direct Routing

Direct Routing is a simple and cost-effective alternative to Microsoft Calling Plans, allowing you to make calls to external landlines and mobile phones from Microsoft Teams using Infinitel’s SIP trunks.

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Contact Centres

Anywhere365 is a cost-effective, and yet complete solution providing all advanced functionalities required by contact centres. Users have all the tools they need in a single Microsoft Teams desktop interface.

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Call Reporting & Analytics

Clobba is a unified communications reporting and analytics solution for Microsoft Teams Calling Plans and Direct Routing, providing detailed insights into Teams usage and employee productivity.

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