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Your integrated call centre solution

Customers want to have their calls answered quickly. They expect you to know who they are and what was said last time they called without being transferred multiple times. The reward for providing efficient customer experience – more sales, happy customers and better reviews! Communication is no longer the domain of expensive old style office phone systems. 3CX integrates call center software features that help you satisfy the most demanding of customers. What’s more, 3CX’s CRM integration and call work flow eliminates tedious and time intensive tasks for your agents allowing them to focus on what’s important. Whether you opt for an on-premise or cloud solution, you can easily connect on-site and virtual customer service teams. Increase customer satisfaction with localized support and time zones, and benefit from a global workforce that’s always connected.

Call queues - don't
miss that call

call queues
  •  Call queues to individuals or groups. Guarantee no calls are missed.
  • Advanced queue strategies such as Round Robin & Hunt by 3s.
  • Agents can answer calls from anywhere – at the office or remote.
  • Call back option as overflow during busy times.

Call recording and staff training

call recording
  • Record calls for legal and quality monitoring purposes.
  • Train agents during a live call with Listen in and Whisper.
  • Use Barge in to take over when needed.
  • Ticket responses can be monitored centrally.

Check service levels with reports

check call services
  • Check agent performance with the built-in reports.
  • See longest wait time and abandoned calls.
  • Get reports on SLA and call back statistics.
  • Switchboard / wallboard for real-time monitoring of queues.

Integrated contact center

contact call centre
  • Add live chat to your website. Connect with web visitors.
  • Connect your Facebook page to 3CX.
  • Send & receive business text messages via 3CX.
  • Create voice apps to automate repetitive tasks.

Send SMS from your
business number

text messages
  • Send and receive SMS / MMS from the web & smartphone apps.
  • Route incoming text messages directly to queues not individuals.
  • Send promotional texts with latest offers & deals.
  • One-way SMS with alphanumeric sender ID for notifications.

That’s not all.
Discover more benefits.

  • Hosted and managed by us

  • Save up to 80% on phone bills

  • Work remotely with 3CX apps

  • App-free web conferencing

  • Live chat & call with website visitors

  • Advanced call center features & reporting

  • Answer Facebook page messages

  • Send professional business texts

Working with Infinitel

If you are looking for a 3CX Solution for your business, choose a company that specialises in 3CX, and whose network infrastructure is dedicated to delivering the highest quality service.

Infinitel is proud to be a 3CX Gold Partner. We have successfully deployed 3CX solutions to hundreds of businesses, from start-ups to some of the world’s biggest businesses. All our engineers have achieved 3CX advanced certification and our SIP trunks are also 3CX certified; following strict interoperability testing with 3CX to ensure we offer a seamless experience to customers.

Our solutions are supported 24/7 by an in-house technical team of dedicated, experienced engineers and backed by a 99.99% Service Level Agreement.

To find out more about the 3CX and how Live Chat can improve your customer communications, don’t hesitate to get in touch with our expert team here at Infinitel – we can give expert advice, guide you and find the perfect solution for your requirements. All while delivering outstanding customer service. We’re always on hand to help you find the best solution for your business. Discover why Infinitel are the people to provide you with a modern, cost-effective and efficient phone system.

We only partner with the best
providers & networks...