Voice over Internet Protocol (VoIP) is the technology that allows your business to make and receive phone calls over the internet instead of relying on traditional phone lines. For UK businesses today, adopting VoIP is a crucial part of modern communication.

In this blog, we will explain what VoIP is, how it works, and why it has become an essential tool for businesses looking to stay connected, improve efficiency, and prepare for the future of communication.

What is VoIP?

VoIP (Voice over Internet Protocol) is an alternative to traditional phone lines. It is a business phone system that enables voice calls to be made over the internet rather than the traditional phone network, which can help to improve business communications and save money for your business in the long run.

These cloud-based business phone systems deliver all the features you would expect from a traditional phone system and more, offering unified communications across multiple channels.

How does VoIP work?

VoIP turns your voice into a digital signal that can travel over the internet instead of traditional phone lines. This digital data is split into small ‘packets’ and sent to the person you are calling. A VoIP service provider manages the connection, ensuring your voice is delivered clearly and instantly.

Here’s a simple breakdown of the process:

Your IP phone or VoIP app connects to your router on your Local Area Network (LAN).
When you dial a number, your device asks your VoIP provider to set up the call.
The provider sends your voice as data packets over the internet to the recipient.
The recipient’s device converts the packets back into audio you can hear.

This method avoids the traditional public switched telephone network (PSTN). VoIP uses open standards like Session Initiation Protocol (SIP), allowing different phones, conference systems, and apps to work together smoothly.

VoIP key features

Business VoIP phone systems offer all the advantages of traditional phone systems, such as reliable calling and voicemail, while adding a host of modern features designed to streamline communication and boost productivity. With VoIP, your business can take advantage of unified communications, including instant messaging, mobile and desktop apps, video conferencing, call forwarding, and more. These features make it easier than ever for teams to stay connected, whether they are in the office, working remotely, or on the move.

At Infinitel, we offer a comprehensive range of business VoIP solutions to suit every need. Our services include mobility apps for iOS, Android, Mac, and Windows, enabling you to make and receive calls from any device. We also provide advanced call management features, including call queues, auto-attendants, and voicemail-to-email, as well as seamless CRM integration to help your business manage customer relationships more effectively. With Infinitel’s VoIP solutions, you can enjoy a fully connected, flexible, and scalable communication system designed to grow with your business.

What are the benefits of VoIP?

Switching to a VoIP phone system offers businesses more than just a modern way to make calls. From cost savings and scalability to flexibility and reliability, VoIP provides a complete communication solution designed to support growth and productivity. Here’s a closer look at the key benefits:

Cost reduction

VoIP phone systems for small businesses offer significant cost savings over traditional on-premise phone systems. Pricing is simple and affordable, and the low monthly costs per user/per channel are fixed and easy to manage. VoIP business phone systems are scalable, which means that you’ll only pay for what you need – and the phone system is easy to expand as your business grows.

What’s more, call costs using a business VoIP system are around 50-70% lower than when using traditional ISDN or analogue telephone lines.

Expandability

As your business grows, you don’t want to be held back by your phone system.

Traditional ISDN and analogue phone lines and on-site phone systems aren’t flexible. You often have to plan and pay for future growth long before you even need it. With a cloud-based VoIP phone system for small businesses, you only pay for what you need, and users can be added, moved, and changed at any time. You won’t have to pay for more than what you need, and you’ll be able to add more services when needed.

Infinitel’s VoIP phone systems for business have the scale to support one location or one thousand, offering the same features worldwide.

Flexibility

VoIP business phone systems are designed to make users more productive wherever they need to work – whether that’s in the office, at home, or on the go. Users can stay connected with co-workers and customers no matter where they are by using their smartphones or tablets. The iOS and Android apps act as their business phones, using the same number and providing UC features such as presence, instant messaging, conferencing, and more.

Your system will associate your business phone number with your phone wherever you’re connected. This means that callers can always contact you through the same number, helping to maintain a professional and reliable reputation with clients and customers.

Call quality & reliability

Our business VoIP phone systems provide you with the highest quality and most reliable end-to-end calling experience. These systems run on a highly diverse carrier network, and all infrastructure is designed for 99.999% uptime. We peer and directly interconnect with most major networks and suppliers to guarantee quality call experiences for all of our customers.

Each segment of our voice platform can operate in the event of hardware or interconnect outages by virtue of its design. And if there is an issue, our engineers will know about it straightaway thanks to around-the-clock equipment monitoring

Get set up with your VoIP with Infinitel

The Infinitel team are VoIP for business specialists, with decades of experience in delivering expert solutions to businesses on a national and global scale.

We have the knowledge and expertise to recommend and deliver the right solution for you – and we only work with businesses, so we understand exactly what level of service you need and expect.

Don’t hesitate to contact us using our contact form, or give us a call at 0333 996 0029.