Are you looking for a new phone system for your business? It can easily become overwhelming with all the options available. In your search, you may have come across a phone system called VoIP or Voice over Internet Protocol. If you’re used to a traditional phone system, this can sound more complicated, but it is actually a fantastic option for any business in 2026.

In this blog, we will take a look at what traditional and VoIP phone systems are, the differences between the two, why it’s a fantastic choice for hybrid and remote businesses, and how your business can benefit from a VoIP phone system moving forward.

Traditional Phone Systems vs. VoIP: Which is Right for Your Business?

What is a traditional phone system?

A traditional phone system, also known as a landline, Plain Old Telephone Service (POTS) line, or Private Branch Exchange (PBX) phone system, enables the user to make and receive calls over physical wires.

Although many businesses still decide to use a traditional phone system today, they do come with limitations. Setting up a PBX can be very expensive and annoyingly time-consuming. Adding or relocating lines requires manual installation, and scaling the system to match business growth can be challenging. Features such as call forwarding, voicemail-to-email, or video conferencing may require additional hardware or complex integrations.

What is a VoIP phone system?

VoIP, or Voice over Internet Protocol, is a widely used technology for phone calls over the Internet. The technology converts voice signals into digital packets that are subsequently communicated to the recipient over the internet. This is so quick it’s happening in real time, just like a typical traditional telephone would.

VoIP systems can operate on many different devices, including computers, smartphones, or specialised VoIP phones, providing great flexibility for businesses with remote teams or multiple locations. Modern VoIP services often come with many advanced features such as video calls, instant messaging, conference calls, call analytics, and integrations with CRM systems, functionality that would be costly or impossible with traditional setups.

Unlike traditional systems, VoIP phone systems rely on your existing internet connection, which can reduce the need for dedicated phone lines, which makes setup much easier and more flexible, particularly for growing businesses or those with remote working arrangements.

How VoIP supports hybrid and remote Work

Remote and hybrid working is on the rise, and unlike traditional phone systems that require a landline, a VoIP system works over the internet, meaning your team can pick up the phone and answer voicemails from anywhere in the world. This completely eliminates the need for juggling multiple tools or relying on personal devices.

Your team is able to access the phone on whatever device they have, including smartphones, laptops, tablets, or desktop computers, making it easier than ever for them to connect. This means as your team grows, so does your technology.

The benefits of switching to a cloud-based system

Traditional phone systems are hard to scale, expensive to maintain and are difficult in the ways we work in 2026. Switching to a cloud-based phone system like VoIP means:

Your calls route through a secure internet connection
You can manage the whole system through a user-friendly web portal
You’ll never need to call an engineer to move desks again

We can easily help you and your team replace your traditional phone system with a cloud VoIP system quickly and easily. Once we have done this, you will see your call quality improve, and your team will be able to work and make changes from wherever they decide to work. This means no calls will be missed, and you can easily scale and grow your business.

Why you should pick a VoIP System over a traditional phone system for your business

Switching to a VoIP phone system with Infinitel gives your business more than just a modern way to make calls. Compared with traditional phone systems, Infinitel VoIP offers cost savings, flexibility, scalability, and reliability in a single solution designed to support growth and productivity. Here is why Infinitel is the smarter choice

Cost savings

Infinitel VoIP phone systems are significantly more affordable than traditional on-premise systems. With predictable monthly costs per user, you only pay for what you need and scaling up is as simple as your business grows. Call costs are typically 50 to 70 percent lower than ISDN or analogue lines, helping you reduce overhead without compromising communication

Flexibility

Unlike traditional phones tied to a physical location, Infinitel VoIP lets your team stay connected from anywhere. Mobile and tablet apps turn any device into a business phone, keeping the same number and offering features such as instant messaging, presence, and conferencing. Clients and colleagues can always reach you reliably, whether you are in the office, at home, or on the move

Call quality and reliability

Infinitel VoIP systems deliver high-quality, dependable calls over a resilient network designed for 99.999 percent uptime. Even if hardware or network segments fail, the system continues running, and any issues are instantly flagged by continuous monitoring. You get consistent, professional communication without the interruptions common to older phone technologies

Scalability

Traditional phone lines can be rigid and expensive to expand. Infinitel VoIP allows you to add, move, or modify users quickly and hassle-free. You will not have to pay for unused capacity, and additional services can be activated whenever necessary. Infinitel systems can support a single office or thousands of users worldwide while keeping the same features and reliability

Get set up with your VoIP with Infinitel

If you’re looking to get your business set up with a VoIP system, contact our expert team today to learn more about what type of packages we offer. Once you’ve spoken to our team, we’ll chat with you about our different package options for your business.

Hassle-free setup: Our team will help you with the entire setup process from start to finish so you can get up and running quickly.
Tailored solutions: We look at your business needs so we can recommend the right package for you, so you don’t pay for anything you don’t actually need.
Training and support: Our experts will help you and your team with any support or troubleshooting you need.
Seamless migration: You don’t need to worry about losing anything. With our easy setup, you can keep all your existing numbers and contacts with minimal disruption.
Future-proof scalability: With our system, you can easily add or remove users, features, and devices as your business grows, without costly hardware upgrades.
Enhanced productivity: Tools like instant messaging, video calls, conferencing, and integrations with your CRM improve collaboration and efficiency.