Currently, there are still millions of businesses in the UK using ISDN telephone lines. However, it was announced back in 2015 that the UK’s ISDN telephone network will be switched off in 2025.
The switch-off is being carried out in two stages. The first stage, which is now in effect as of 2020, means ISDN customers can no longer order new connections or make amendments to their current service. (You can, however, still use your current connection.)
The second and final stage will take place in 2025, when the ISDN network will be completely switched off. You definitely need to have switched by then!
2025 may seem far off, making it easy to think that you have plenty of time before needing to react to the ISDN switch-off. However, from 2020 onwards, ISDN-reliant businesses will see their communication suffer — in ways which we’ll cover in this blog post.
Therefore, it’s crucial for any business still using ISDN to switch sooner than later.
ISDN, which stands for Integrated Service Digital Network, is the main carrier and most popular way of making phone calls around the world. It’s a circuit-switched telephone network system that allows you to make phone calls, video calls and other services using a traditional Public Switched Telephone Network (PSTN).
Launched by BT in 1986, ISDN revolutionised internet use. It allowed businesses and individuals to use the internet and make telephone calls at the same time (unlike dial-up), whilst enabling video communication and offering faster internet speeds (up to 128mbps).
There are two different types, or lines, of ISDN internet service. The first is a basic rate ISDN line or Basic Rate Interface (BRI), which has two data, or bearer, channels that operate at 64 kbit/sec. The second type of ISDN line is called a primary rate line or Primary Rate Interface (PRI), which has 23 bearer channels and has a total speed of 1,544 kbit/sec.
Simple answer: ISDN is an old, outdated technology. Although it was the gold standard of fast digital connections for many years, ISDN has since been surpassed by IP (Internet Protocol) communication services like VoIP and SIP trunking.
While the infrastructure underpinning ISDN has been overhauled and upgraded since its launch in 1986, the network itself is largely unchanged, meaning it can no longer compete with newer, modern technologies — both in terms of quality-of-service and running costs.
With the switch-off in motion, ISDN is being replaced by IP (Internet Protocol) technology. Over the last few years, almost 50% of UK businesses have adopted VoIP (Voice over Internet Protocol) services. Instead of ISDN, business phone services are delivered over your internet connection using VoIP technology. VoIP phone services are affordable, simple to manage and feature-rich. It’s a solution that meets the demands of businesses both now and in the future.
The ISDN switch-off may not be finalised until 2025, but any business still using ISDN will feel the effects of the first stage of the switch-off. Between 2020 and 2025, ISDN networks will suffer due to a lack of investment, improvements and upgrades to the existing infrastructure.
Here’s why you shouldn’t ignore the ISDN switch-off.
The most popular and preferred option for ISDN-reliant businesses is to switch to VoIP (Voice over Internet Protocol). This is a more modern, up-to-date and progressive technology that doesn’t use traditional landlines. Instead, all you need is an active internet connection to make both voice and video calls on a global scale.
VoIP offers many benefits to your businesses, including:
Before making the switch from ISDN to VoIP, there are two things you have to consider.
We highly recommend your business migrates from ISDN to VoIP sooner than later. This will ensure you avoid the hassle, headaches and higher costs associated with using an ISDN system that, as of now, is being neglected and will suffer. By switching as soon as possible, you can reap the benefits of a better, more cost-effective and more flexible service while future-proofing your business.
Switching from ISDN to VoIP isn’t as complicated as you might think. At Infinitel, we can make the switch a swift, seamless and stress-free process. To find out how we can help you make the switch before the ISDN switch-off, contact us on 0333 772 0846 or at [email protected].
Don’t wait. Contact us today for more information. Email us now at: [email protected]