Through the partnership, Infinitel customers and partners now have access to deeper insights into 3CX call data, including a full call flow for each call.
Dive into metrics with reports and charts for individual agents and queues, or search for a specific number. Keep track of agents’ live status and queues directly from the custom wallboard, all in real-time. Change prompts, block specific numbers, and activate the queue watcher to avoid missing out on important calls, even when agents are unavailable – All with just a few clicks in the web app.
“With JEDWare, we are providing customers and partners with an advanced call reporting and live wallboard solution for 3CX,” said Andrew Platt, Managing Director at Infinitel. “This will provide end-user customers with everything they need to monitor performance and deliver the highest levels of customer satisfaction.”
If you would like to try it for yourself, JEDWare is available on a completely free-of-charge 14-day trial. If you want to learn more, then get in touch with Infinitel on 0333 996 0029, or email us at [email protected].
Don’t wait. Contact us today for more information. Email us now at: [email protected]