Blog Easy Ways to Eliminate Internet Downtime

Internet downtime can certainly be frustrating for businesses, disrupting operations and affecting customers. When it happens, it can even make you more prone to cyber attacks, so eliminating network failures quickly and swiftly is key for getting back on track. 

In this blog, we help you understand internet and network downtime and how to easily eliminate internet failures if they occur. As a business, you should be prepared and aware of how to act in these situations.

At Infinitel, we offer reliable business internet solutions to prevent internet failures as much as possible, keeping your business running smoothly and efficiently.

What is network downtime and is it different to internet downtime?

Network downtime is when a computer network fails to function properly, so systems that rely on that network are inaccessible and their services can’t be used.

A network failure can be costly for businesses, delaying the transmission of data and resulting in a loss of revenue. Communications are disrupted, certain files can’t be accessed, and even online services that customers need can go down, therefore affecting business reputation. This is why businesses should opt for a reliable network and a reliable internet provider.

Network downtime is slightly different from internet downtime. With internet downtime, this is specifically loss of internet access so services that rely on the internet won’t work. However, with network downtime, the external internet may still be up and running but internal services are down. So essentially, internet downtime is a type of network downtime.

What are the causes of network failure?

Internet downtime is a type of network failure, so there could be a range of causes as to why this happens. Below, we cover what can cause a network failure, specifically the failure to access the internet:

Hardware issues

If you cannot access the internet, the issue may lie with the hardware. This can be anything from damage to wires to a malfunctioning router. If you’ve had your hardware around for a while, it could be down to age, or it may simply need rebooting or plugging back in. When there’s a power outage within your business, this also causes internet downtime.

Poor infrastructure

If your internet and network are set up poorly in the first place, this can be a leading cause of network failure. This could be to do with the quality of the equipment if a business has cut corners to limit costs. Or, the infrastructure could be too small for the level of operations needed.

Problems with the internet service provider (ISP)

The problem might not be on your end, but actually because of your ISP. If their network is experiencing problems, then your business could experience slower internet speed or lose internet access temporarily while your ISP fixes the cause. Or, your ISP might have scheduled repairs in place, so it’s important to be aware of any notifications and work around them.

Human error

A simple cause of a network failure is human error. We all know that feeling when you’ve mistakenly unplugged the wrong cable and it turns out to be the router. This, of course, then limits internet access. Or perhaps the internet has been set up incorrectly, which comes down to human error, or important updates haven’t been installed.

Security threats

Malware that has infected your hardware can compromise your access to the internet and result in network downtime. A large attack on your business services can halt internet access and cause operational disruptions.

Easy best practices to eliminate internet downtime

No business wants to face any form of network downtime, and internet failure is one that can greatly disrupt productivity. Let’s take a look at some easy ways that you can eliminate internet downtime:

Use a reliable ISP

When choosing an ISP for your business, you need to make sure they’re reliable with a good-quality service. If the worst happens and you lose all internet access with no clue why, then at least you know your ISP is just a call away and can help you identify the problem. Choosing a reliable ISP in the first place also ensures a fast internet service and limits the amount of issues you could encounter.

Keep equipment up to date

Out of date equipment is bound to let you down at some point. Keeping equipment in top shape, either by replacing damaged parts or using modern, reliable components, will help in limiting any internet issues.

Use effective infrastructure

If your business has seen some significant growth, its current infrastructure may not be effective enough in preventing network failure. It’s an easy long-term solution that accompanies the needs of a growing business.

Monitor equipment regularly

Monitoring your equipment helps to spot any warning signs before the problem escalates. This includes maintenance of the equipment, like checking for overheating and clearing any dust away. If you spot any irregularities or dips in the internet’s efficiency, you can get the right support and take relevant actions before it goes completely.

Have a backup plan

A backup plan is a great way to maintain efficiency when things aren’t going as smoothly as usual. It limits as much interruption as possible- your business will know the right way of action and how to move forwards. For example, this could look like having a backup power connection to switch to.

Contact relevant support

As a business, you should know whose role it is to deal with network downtime or internet failures. The relevant person should be contacted immediately, attending to the problem swiftly. As mentioned, choosing a reliable ISP is key as if the problem is something they need to solve, excellent customer service ensures that you’re a priority.

Choose Infinitel for reliable and fast internet service

Hopefully, now your business can effectively and easily eliminate internet downtime if you’re to experience it within your company.

As a leading provider of business communication services, we know how important it is for businesses to have a reliable, fast and secure network in place. That’s why at Infinitel, we offer high-speed business internet solutions along with 24/7 UK-based customer service.

If you’re experiencing an internet failure and are unsure of the problem or want to switch to our high-speed services, then we’re here to help. Get in touch with our expert team today!