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Atmos by CallCabinet has been awarded the 2021 Internet Telephony Product of the Year Award from TMCnet and Internet Telephony Magazine, beating out fierce competition from a variety of major solution providers in the process.

As organisations switched to remote working in the wake of the Covid-19 Coronavirus outbreak, Microsoft Teams usage jumped up to 145 million daily active users

Atmos by CallCabinet Wins Internet Telephony Product Of The Year

With the widespread deployment of Microsoft Teams as a complete voice solution, using Microsoft Teams Calling Plans or Direct Routing, comes a need for call recording to achieve compliance and quality assurance. This might seem tough to implement given the dispersed nature of a remote workforce, but there’s finally an easy path to call recording and QA for Microsoft Teams with Atmos by CallCabinet.

If you aren’t familiar with Atmos, we’ve put together this article to explain what Atmos is and why it has received this award!

If you need to implement a call recording, quality assurance or analytics solution for Microsoft Teams, be sure to get in touch with our expert team here at Infinitel! Our team has a wealth of experience when it comes to providing and implementing effective communication and collaboration solutions, so there’s no better way to enhance communication within your organisation. 

What is Atmos by CallCabinet 

Atmos by Call Cabinet is, simply put, a revelation in the telecommunications industry, allowing organisations to meet their compliance and quality assurance requirements whether your employees are using soft phones, desk phones or smartphones. Over the past 12 months, Atmos’ cloud-native design has given it a significant edge, with more users than ever working remotely and adopting Microsoft Teams to allow them to communicate and collaborate with colleagues, customers and suppliers. With a simple, yet incredibly intuitive design, Atmos integrates directly with Microsoft Teams, securely capturing Microsoft Teams communications including web, desktop (windows and Mac), mobile applications (iOS and Android) and desk phones.  

Atmos securely captures and records all Microsoft Teams audio (inbound and outbound), all calls are secured in the Atmos Cloud Network which provides best-in-class compliance, security, QA and PCI protection. Microsoft Teams call recordings are available for playback, download, and secure sharing from any internet-capable device, allowing agents and supervisors to share a single web-based interface.

With Atmos, businesses are given the perfect balance between affordable costs, flexible working, rapid scalability, and secure compliance. 

The ever-evolving Atmos platform is sure to be an industry-leading product for years to come and is a full-featured solution for any business looking to record customer calls and meet compliance laws. With it being continuously developed, we can be sure that Atmos will never stand still or rest on its laurels; this is a platform that will continue to provide not only the compliance tools you need, it will also unlock customer service benefits and business analytics.

Why has it won the award?

Atmos was an obvious choice as the winner of this year’s award, given the need for businesses to achieve compliance during the Covid-19 pandemic, coupled with the challenges of a remote workforce. The landscape entirely changed over the past 12 months, with almost every employee working in a remote location due to enforced social distancing guidelines. At this time, businesses rapidly adopted services such as Teams, Slack, and Zoom for internal and external communications. With Atmos, work-from-home employees still benefit from the security and compliance measures built into the offices where they previously worked. 

Beyond the ease of deployment, powerful encryption, and the 360-degree view of your call interactions, Atmos helps you protect and grow your organization’s sales and customer service operations. Microsoft Teams users can take advantage of features like PCI-DSS redaction, agent scoring, keyword and key phrase searching, and advanced call filtering. Bringing your organisation into full compliance.

Rich Tehrani, the CEO of TMC, said this with regards to Atmos and CallCabinet:

“I am honoured to recognize CallCabinet with a 2021 Product of the Year Award for its commitment to excellence and innovation. In the opinion of our judges and editorial team, Atmos has proven to be among the best communications and technology solutions available on the market. I look forward to continued leadership from CallCabinet.”

Previous winners

This is the sixth year in a row that Atmos has also been recognised in the Unified Communications Product of the Year award, which underlines CallCabinet’s status as an innovator in the call recording and analytics industry. With intelligent, effective products and a willingness to continue to innovate and improve, it’s easy to see why Atmos and CallCabinet are gaining so much attention and praise at the moment, all of which is highly deserved. 2021 is Atmos’ third win in the awards, and we wouldn’t be surprised if there are many more awards in the years to come – If your business uses Microsoft Teams, Atmos by CallCabinet ensures you achieve compliance and quality assurance.

If you’re interested in compliance recording for Microsoft Teams, be sure to get in touch with the Infinitel team! Our experts are on hand by phone or online to offer support and advice, providing you with knowledgeable input that’ll help you to learn more about Microsoft Teams Call Compliance. 

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