3CX has announced the launch of 3CX v16. V16 takes corporate communications to a new level by integrating innovative call centre and contact centre features – enabling companies to be contacted from their website – via chat and voice at no charge.
With v16, customers have more ways to reach out, and 3CX ensures that those who reach out are handled more effectively and efficiently with new call centre functions such as skill based routing, web based SLA monitoring and better recording management. Know who is calling and whether they have called in the past with better CRM integration.
Beyond call centre and contact centre features, 3CX has increased performance and security, as well as improved administration, chat, video conferencing and Office 365 integration. It’s the first communications system to run on a Raspberry Pi.
Customers want more and easier ways to reach out to companies. With 3CX’s new Live Chat & Talk plugin a customer can visit the company’s website and click to chat or click to talk to an agent. It’s easy for the customer, the call is free and the customer can be handled more effectively.
3CX is unique in this ability – not only in its live chat integration but in its ability to allow a chat to be elevated to a voice call. Integrated live chat not only wins customers, it saves agents having to learn and check separate systems as well as eliminating additional administration and monthly recurring costs. 3CX Live Chat & Talk comes as a WordPress plugin for easy installation or can be added to any website via script. It’s set to be a game changer in the PBX market.
But today’s call centre requirements have not been forgotten. 3CX completely reworked its call centre module:
Team communications will take a step forward too with v16:
Gone is the need for a separate video conferencing subscription: 3CX’s unique integrated WebRTC based web conferencing feature just got even better:
Cut costs, admin and learning curve of running a separate disparate web conferencing system.
And v16 makes IT admins’ and resellers’ lives easier with:
To find out more, please call our friendly and professional team on 0333 996 0029 or email us at [email protected] for additional information.
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